Streamline Bank Teller Services and Improve Customer Satisfaction with the Modern Teller Platform

November 30, 2023

Diasoft’s Teller Platform is designed to revolutionize bank customer service and improve customer experience and satisfaction.

The solution ensures end-to-end automation of all customer-service business processes and provides bank tellers with a single convenient interface for easy access to all teller features and functions from the same software window. This approach ensures fast processing of teller tasks and delivers user-friendly experience for both tellers and customers.

The back-office functionality of the Teller Platform ensures effective management of cash tills and accounting for cash transactions and balances.

The use of modern technology helps banks to overcome restrictions of legacy back-office systems and provide outstanding services to their customers.

Embrace a more efficient way of customer servicing with the benefits of the modern Teller Platform:

• Fast access to all required teller transactions from the single intuitive interface providing a convenient workspace for smarter and more efficient customer services.
• Improved accuracy and reduced transaction time due to fully automated teller operations.
• Support of all routine teller transactions and quick delivery of changes in business processes.
• Ability to handle more customer requests and get rid of long queues due to streamlined business processes and user-friendly interfaces.
• Improved security and reduced risks with the rule-based control of suspicious transactions.
• Streamlined management of cash tills, end-of-day closing and reporting.

Key features of Diasoft’s Teller Platform:

Teller Front Office

Teller Desk

• Convenient access to all teller functions from the Teller Desk – a desktop application for front-end bank employees (thin client). Ability to easily add new teller functions as menu icons to the teller UI.
• Rapid and secure identification of customers with the use of different identification methods: by ID, card, biometric data. Servicing of both walk-in and registered customers.
• Fast and efficient processing of all routine bank transactions: money transfers, cash withdrawals, cashing checks, depositing money, collecting loan payments, etc. Carrying out transactions on behalf of a customer with the use of a power of attorney.
• Confirmation of suspicious transactions by the Head Teller to reduce risks associated with illegal actions.
• Ability to block cash tills for enhanced security and control.

Teller Back Office

Cash Management across branches

• Management of till balances.
• Monitoring of balances and movements of different nominal values (banknotes and coins).
• Monitoring of cash balances in a branch and across all branches belonging to the same Cash Processing Center.
• Processing cash transactions.
• Linking accounts to cash tills and integration with the general ledger and accounting systems.

Branch management

• Branch opening/closing.
• Opening and management of cash tills.
• Monitoring of vault and till balances.
• End-of-day processing of till balances.
• Reconciliation with the core banking system.

Speeding up all customer service processes, the modern Teller Platform by Diasoft helps to ensure queue-less banking and high customer satisfaction. Learn more about Diasoft Front Office System and supported bank products at https://www.diasoft.com/office.